Your guarantee “Secured Shopping FantaZia”: exchange or be refunded.
f when receiving your package, the products do not meet your expectations, you have the option to return them for an exchange or to be refunded within 30 days. First, please fill in the return form by accessing it through your order history from your account. .
To do so, you must :
1. Access your order history, from your account
2. Click on the purchase containing the products you want to return.
3. Choose the products by ticking the box next to their names and indicate the quantity.
4. Add an explanation (ask for an exchange: reference/size/desired colours OR ask to be refunded depending on the method of the initial payment OR ask for a credit note)
5. Once the form is complete, click on “generate a return/make a return”
6. You shall receive a return confirmation email within 48 working hours and will be able to access to the “Return merchandise/return an item” section in your account.
7. Click on the relevant return number to show at the bottom of the page all the information necessary for returning the merchandise.
In the event of returning an item, do not forget to check our online shop for the availability of the desired reference/size/colour. Please notice that the charges related to the forwarding and the handling of the new parcel might be different depending on the location you are. Contact the customer service to check the amount and the conditions.
The returns processing are to be carried out every Tuesday.
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