Products are delivered to the address specified by the customer when placing his/her order. The customer must check the conditions of the packaging at the time of the delivery, and report any damage to the carrier on the delivery note, and inform FANTAZIA within a week. With reference to the shipping, we essentially work with La Poste Collissimo Suivi (Tracked parcels). As soon as we are sending the parcel, you shall receive an email informing you of the order dispatch and the tracking number of your package.
The products of weak/average congestion are sent by the Collissimo Suivi (Tracked parcel) service of La Poste (the French Post) enabling to ship within 3 to 5 working days for Europe, and 7 to 10 working days for the rest of the world, and offering you the possibility of collecting ordered items at the post office the closest to the delivery address in the event of an undeliverable mail because of a lack of delivery address. Tracked Colissimo is a very reliable service. However a delay may occur or a parcel may get lost. In the event of a delay in the expected delivery time, please call or email us. We shall reach La Poste in order to start an inquiry. This could last up until 21 days. If, during this time, the parcel is found, it will be immediately forwarded to your domicile (in the majority of cases). If, on the other hand, the parcel is not found during this time, La Poste shall consider the parcel as lost. It is only from that moment that we are able to send you a replacement item at our own expense. If the ordered items were not available at that point, we shall refund you the amount due. We decline to be responsible for the lengthening of the delivery time, owing to the carrier, specifically in the event of items loss or a strike action.
All Tracked Colissimo or letter sent by La Poste with delivered status would not be able to be the subject of a complaint (date as per postmark).